Our candles are handcrafted using traditional techniques. Using only the highest quality materials we ensure all of our candles meet the highest quality standards. Before lighting your candle for the first time we recommend reading through the following information to ensure you get the most from your Braidwood Candle. 

How to burn your candle

1. Light your candle in a well-ventilated room, away from drafts or fans, which can cause sooting (black marks on the vessel), or rapid, uneven burning.
2. Burn regular-sized candles for two to three hours at a time or until the wax has pooled to the edges. Burning for less time can cause the candle to ‘tunnel’, which leaves a build-up of wax around the vessel’s sides and can reduce the maximum burn time. Burning for longer periods (over four hours) can cause the wick to move, or slant.
3. Make sure you stop burning your candle when 10mm of wax remains at the bottom, keeping an eye on a burning candle when the wax is low.

How to care for your candle

1. Keep the wax pool clear of wick trimmings and matches, as debris in the wax can act as a secondary wick, encouraging your candle to burn faster.
2. After extinguishing the flame with a snuffer or dipper, centre and straighten the wick. Burning for too long can cause the wick to move, or slant. If you see a flaming wick come close to the vessel wall, extinguish the flame and straighten the wick to prevent the vessel from cracking.
3. Long, or crooked wicks can create high flames, smoking, or sooting. Trimming the wick to 5mm (when the wax has set) following every burn is the easiest way to prevent this.


‘Wet Spots’ is a term used to describe what looks like air bubbles in glass-vessel candles. After the hot wax has been poured into a vessel and cools down, it will slightly shrink, which can cause the wax to pull away very slightly from the vessel wall. This gap is no larger than a hair, but the glass can act as a magnifier, creating the illusion of an air bubble. However, there’s no need to worry about this, as once you light your candle and it warms up, these bubbles will start to disappear and will not affect your candle’s diffusion and lifespan.

Candle Safety

  • Always burn your candle on a heat resistant surface. 
  • Never leave a candle burning unattended or within reach of drafts, pets, or small children.
  • The candle jar will be hot after burning, so allow the wax to cool completely before handling
  • Once the flame is extinguished make sure the wick is upright and centred.
  • Keep your candle away from anything flammable


The candle size should mimic the size of the room. Scent diffusion is created from the candle’s wax pool, Large candles with two or three wicks produce larger wax pools, which allows them to scent large or open rooms. Medium candles with one wick are appropriate for a medium-sized room, such as a bedroom. Small candles (such as our tealights) are only capable of scenting a small room, such as a bathroom or entryway. 

What to do if your candle is not buring correctly

If your candle begins to smoke, flare, or the flame becomes too high, you must take the following steps:

  1. Extinguish the candle
  2. Let it cool
  3. Trim and re-centre the wick.
  4. Check for drafts before relighting

If you are still having issues with your candle burn – please reach out to us at info@braidwoodcandles.com. We want you to be able to enjoy your candles safely, and are here to help! 

What to do if you can't smell your candle

If you are struggling to smell your candle, you can try the follow steps. 

  1. Burn the candle for 2 hours: a candle must reach a full melt pool before the scent of the candle can travel and maximum dispersion can happen. 
  2. Move your candle to a smaller room. Try moving your candle to a smaller room like a bathroom, home office or bedroom and allow it to burn there for awhile. Rooms with open spaces take more time to fill and require larger candles. Some scents may be lighter than others, but even lighter scents can fill the right sized room.
  3. Step out of the room. Sometimes our noses can become “nose blind” (or “olfactory fatigue”) to scents that we get use to and we tend to not notice them anymore. If you can no longer smell your candle, it does not mean the scent has disappeared; more than likely your brain had enough and switched off so you no longer notice the scent! After burning your candle for 2 hours, try stepping outside for about 15 minutes to clear your scent palate and come back in. You should notice the scent almost immediately!
  4. Put the lid back on. Remember to put the candle lid back on when it’s not being used. Candle tops are not just great for keeping dust and other airborne particles out of your candles. They are great for helping to preserve your candle’s fragrance. Just make sure your candle has completely cooled and reset first! 

Our botanical wax melts are lovingly made to provide you with hours of fragrant bliss. To keep them working their best (and safest), follow our tips to enjoy a purer scent experience and maintain their high quality for longer.

Wax Melter Safety

  • Never leave your wax melter unattended
  • Keep out of the reach of children & pets
  • Place your wax melter in a safe, stable heat-resistant surface, If unsure, place on a protective plate, tray or similar item
  • Ensure your wax melter is placed away from drafts and anything flammable.
  • DO NOT add water to wax melt bowl or hot wax.
  • Dispose of used wax properly, never pour wax down a drain

Tealight Wax Melter Safety

  • Do not allow the flame from the tealight to touch the underside of the melt bowl (part where the wax melt sits). There should be at least a 10cm clearance above the flame
  • Extinguish the tealight if the flame becomes enlarged, makes contact with the wax melter, or begins to smoke
  • DO NOT use more than 1 tealight at a time
  • DO NOT use with a maxi tealight, votive or other candle


Wax melts are melted from an external heat source, such as a tealight or the warming plate of an electric melter, so the wax will never disappear. Eventually, the wax will lose its fragrance. When this happens, simply remove the old wax and replace with a new wax melt. 

How to use your wax melts

Check your burner for any cracks or damage

Place wax melt burner on a level, flat, heat-resistant surface away from draughts, other heat sources, and flammable objects.

Remove wax melt from all packaging

Add 1 to 2 wax melt segments (dependant on desired strength and size of burner) to the top bowl of the wax melt burner. Ensure that you do not overfill the bowl.

Allow heat of the tealight or electric burner to melt the wax and fragrance will release into the room.

Allow the wax melt burner to cool completely before moving or re-use

Wax melts will eventually lose their scent. Properly discard the wax melt once it has lost its scent.