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Frequently Asked Questions

Please read our FAQ before sending us a message.

Do you accept international orders?

Unfortunately, we currently only ship to orders to UK addresses. We are working to expand our shipping internationally.

Sign up to our newsletter to hear about any updates to our shipping policy. 

What is your return policy?

We hope you are delighted with your order. However if for any reason you’re not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure

Can you mail out samples?

We are unable to mail out samples on request. 

We do offer selection boxes of our fragrance collections if you would like to try multiple fragrances at once. 

Where is my confirmation/dispatch email?

Please check your online account for the latest status of your order. 

Please note orders can take 2-3 days to dispatch. 

How secure is shopping in the Online Shop? Is my data protected?

We understand how important security is to you. When you order, we use Secure Socket Locker (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely & securely. 

How do I check on an order I have placed?

Track your most recent orders by vising the My Orders page in the My Account section. This is the easiest and fastest way to get the most current information regarding your Braidwood orders.

When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.

Should you not be able to check your order status through your online account and have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used.


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